Kardex’s customer training offers added value that contributes significantly to your overall productivity and the cost-effectiveness of your processes. Gaining knowledgeable operating and maintenance skills should be a prerequisite to running and fully utilizing your innovative systems and plant´s functionality.

Kardex's certified trainers and experienced service technicians provide you with the right know-how to achieve long-term optimal performance. 

The Life Cycle Service team is ready to support you! 

Kardex training program

Offers and benefits

Kardex offers your employees a comprehensive training program. The curriculum is based on the target group's individual needs, including which systems they operate and their specific role within the warehouse.

Training sessions take place at either your facility or at one of Kardex's production sites in Bellheim or Neuenstadt am Kocher, Germany - the choice is yours!

Advantages of regular employee training
  • Reduces the number of operator errors through regular training
  • Ensures your plant maintains a high availability due to fewer incidents
  • Results in faster reaction times if a malfunction occurs - saves both time and costs
  • Increases employee safety at the workplace
  • High identification with your plant and systems

Kardex Remstar offers trainings for

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System operators

Target group

This training is for staff responsible for the storage and retrieval system's basic steps.  It is a prerequisite and the foundation for expert training. Previous experience is not required. 

Training content

  • Operating instructions / explanation of the control
  • Getting to know the basic functionalities

Benefits at a glance

After completing these training courses, maintenance personnel will be able to

  • Explain the technical terms for the relevant technology
  • Assess risk during system operation and take appropriate protective measures
  • Name and explain the shelf system’s components / understand the display screens 
  • Navigate the Control Panel’s basic settings
  • Interpret alerts and warnings and initiate repair measures

Recommended previous knowledge: none


Target group

This training is for staff who want a better understanding of how the storage and retrieval systems function. It also prepares workers to perform simple maintenance work. The training content is more intense than other training programs and, therefore, only geared towards maintenance personnel and team leaders.

Training content

  • Advanced knowledge of machine functionalities
  • Explanation of the schematics
  • Error identification and correction with guidance
  • Setting adjustments and user administration

Benefits at a glance

After completing these training courses, maintenance personnel will be able to

  • Perform simple maintenance and understand mechanical defects/read and understand schematics
  • Optimize access times by using the best strategy 
  • Adjust user administration settings 

Recommended previous knowledge: system operator training

Training location

An experienced service technician and trained coach conduct the training at your own plant. The participants, therefore, receive new knowledge in a familiar setting.

Both at the Kardex Remstar facility in Westbrook Maine USA and at the Kardex Remstar Academy in Bellheim, Germany we offer first-class training for your employees.

We ensure you understand the daily tasks, with the time and calmness that is necessary for this. We attach great importance to ensuring our customers feel comfortable and benefit from effective training. That is why we conduct training in private groups with a maximum of eight participants. 

Kardex Remstar Academy training rooms have automated storage and retrieval systems to use during the courses, including Kardex Miniload-in-a-Box (formerly Compact Buffer), Kardex Shuttles, Kardex Megamats and Kardex Horizontal Carousels.

Safety and hygiene measures

The training rooms comply with social distancing, masking and hygiene regulations as stipulated by local government officials.

Classroom and in-field onboarding training sessions

Our experience – your success

Kardex undergoes profound preparations to make sure your training is perfect and your employees finish feeling confident and prepared to optimally operate your systems and plants. 

Kardex bases the training courses on a uniformed training concept. Kardex provides trainers with the appropriate presentations and training guides, as well as instructional and training materials. This ensures Kardex always provides high-quality training programs. 

The Kardex trainers are certified as "Certified Industrial Trainers" by the Industrial Training Association (ITA) and regularly take further training courses in didactics and methodology.

The Life Cycle Service team is ready to support you!